Items purchased in “New” or “Used” condition may be returned for a full refund, credit or exchange within 5 business days, provided the items are in resalable condition.
Items that are returned after 5 business days will be considered for store credit or exchange only.
New items must be returned unused and in the original packaging.
Larger orders and Special orders may be subject to a 20% re-stocking fee.
Customized orders or Special orders are evaluated on a case by case basis and may not be eligible for refund or exchange.
Items received "Damaged" as a result of shipping must be reported within 3 days, and will be replaced free of charge.
All returns and exchanges must be approved by management.
For information on selling your used fixtures, please see our Services page or contact us directly at 416-661-2442 or 1-800-611-2263.